Return & Refund Policy

Last Updated: August 2026

Welcome to Dotty World. We are committed to providing quality products and excellent customer service. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

Contact Information

If you have any questions regarding this policy, please contact us:

Dotty World
Email: sh6506@gmail.com
Website: Dotty World

Return Eligibility

Customers may request a return within fourteen (14) calendar days from the date of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, and components received with the product
Not show signs of misuse, damage, alteration, or excessive wear

We reserve the right to refuse returns that do not meet these requirements.

Non Returnable Items

For health, hygiene, safety, and product integrity reasons, the following items may not be returned:

Products that have been used, assembled, or altered
Personalized or custom-made products
Gift cards
Clearance, final sale, or non-returnable items clearly marked at the time of purchase
Products returned without original packaging when packaging is necessary for resale

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within seven (7) days of delivery.

Customers may be required to provide:

Order number
Description of the issue
Clear photographs or videos showing the problem

Upon verification, we may, at our sole discretion:

Send a replacement
Issue a partial refund
Issue a full refund

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow up to ten (10) business days for the refund to be processed. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective item, or an incorrect shipment.

Return Shipping Costs

Unless otherwise required by applicable law or caused by our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged during transit.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

Refused Deliveries and Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

An incorrect address
Failure to collect the package
Refusal of delivery

We may deduct shipping, handling, processing, and return carrier fees from any refund issued.

Chargebacks

Customers agree to contact Dotty World before initiating a chargeback or payment dispute.

We reserve the right to provide order records, delivery confirmations, communications, and other relevant evidence to payment processors and financial institutions in response to disputes.

Limitation of Liability

To the fullest extent permitted by applicable law, Dotty World shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products or services.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.